{
  "schema_version": 1,
  "proof_pack": "Work Request Triage",
  "project": "AI Workflow Enablement",
  "owner": "Motya Ali",
  "maturity": "Working browser demonstration",
  "data_classification": "Synthetic public demonstration",
  "canonical_public_implementation": "motyaali/motyaali-portfolio@main",
  "purpose": "Demonstrate a governed service-queue pattern that prepares routine categorization and assignment while requiring explicit human review for duplicate, priority, and permission-sensitive cases.",
  "synthetic_records": {
    "count": 8,
    "register": "evidence/ai-workflow-enablement/request-triage-synthetic-records.csv",
    "coverage": ["routine service requests", "probable duplicate", "ambiguous urgency", "permission-sensitive request"]
  },
  "verified_operating_behaviors": [
    "eight-request clean starting state",
    "five routine assignments separated from three exceptions",
    "routine assignments confirmed as a group",
    "probable duplicate requires reviewer disposition",
    "urgency language cannot set service priority without review",
    "permission-sensitive request is held outside the general queue",
    "queue commit blocked until all controls are satisfied",
    "final output accounts for all originals and reviewer decisions",
    "reset restores a clean starting state",
    "public maturity and non-claim boundary remains visible"
  ],
  "acceptance": {
    "matrix": "evidence/ai-workflow-enablement/request-triage-acceptance.csv",
    "browser_spec": "tests/workflow-demo-family.spec.mjs",
    "execution": "Portfolio CI executes the Playwright suite across configured desktop, tablet, and mobile projects."
  },
  "public_artifacts": [
    "demos/request-triage.html",
    "assets/request-triage.js",
    "assets/workflow-demos.css",
    "evidence/ai-workflow-enablement/request-triage-proof.html",
    "evidence/ai-workflow-enablement/request-triage-proof.json",
    "evidence/ai-workflow-enablement/request-triage-synthetic-records.csv",
    "evidence/ai-workflow-enablement/request-triage-acceptance.csv",
    "tests/workflow-demo-family.spec.mjs"
  ],
  "production_adaptation_requires": [
    "approved request channels and service taxonomy",
    "accountable queue owners and service targets",
    "priority and escalation rules",
    "role-based access and sensitive-request handling",
    "duplicate-resolution policy",
    "closure evidence and audit history",
    "baseline queue volume cycle time and rework measures",
    "acceptance criteria training and administrator handoff"
  ],
  "not_claimed": [
    "live ticketing or messaging integration",
    "production AI classification accuracy",
    "measured client service-level improvement or savings",
    "autonomous priority setting for consequential requests",
    "autonomous access to permission-sensitive records"
  ]
}